Frequently Asked Questions
HAVE A QUESTION? CHECK OUT SOME OF OUR MOST FREQUENTLY ASKED QUESTIONS BELOW.
Enzo’s Pet Pantry offers a wide range of pet food, treats, supplements, toys and more! Every product and company is thoughtfully researched to ensure we’re providing only the best quality.
We’ve included a detailed product description with each and every product. You will find ingredients, sourcing and other important information there. If you can’t find the answer to your particular product question, contact us, and we’ll be happy to help answer!
At this time, we do not stock frozen or refrigerated items. But don’t worry, we’re working on providing this as an option.
Yes, we ship within the United Kingdom using First or Second Class Royal Mail Service.
First class shipping - 1-2 working days
Second class shipping - 2-5 working days
Once an item is shipped, it’s out of our hands! Royal Mail takes over and aims to deliver within 1-5 days (Monday-Saturday). Please note that this is not a guarantee as delays can and do occur.
Our aim at Enzo’s Pet Pantry is that you receive your goods in the best condition possible and that your furry friends’ tails stay wagging! We are a small business who greatly appreciate every customer and order we have so If you’re not satisfied with your order, we will fix it together! Our returns policy is easy. Simply drop us an email at firstname.lastname@example.org with a description and also photos if possible of the issue within 28 days of ordering and we will get back to you as quickly as possible with a resolution.
We offer free local delivery for orders over £10. We have a local delivery radius of ten miles within the Uxbridge area. Simply enter your postcode at the checkout to see if you are eligble for free local delivery. We offer local delivery twice per week, on Wednesdays and Sundays.